An Investigation of the Role of IT Governance in Organizational Performance: A Case Study of Banks in Kano State
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Background of the Study
Information Technology (IT) governance plays a critical role in aligning an organization’s IT strategy with its business objectives, ensuring that IT investments are effectively utilized to drive performance (Adewale & Oloruntoba, 2023). In the banking sector, the increasing reliance on technology for services such as digital banking, payment systems, and financial transactions makes IT governance essential for achieving operational efficiency, risk management, and customer satisfaction (Olusola & Abiola, 2024). Proper IT governance frameworks ensure that banks maintain security, compliance with regulations, and the effective use of technology in meeting business goals.
In Kano State, where the banking industry is rapidly growing, IT governance structures are being adopted by banks to improve service delivery and meet the demands of modern banking. However, the relationship between IT governance and organizational performance in these banks has not been extensively studied. This study seeks to investigate the impact of IT governance on the performance of banks in Kano State.
Statement of the Problem
Despite the growing reliance on technology in the banking sector, many banks in Kano State still struggle with aligning their IT strategies with their organizational goals. Ineffective IT governance frameworks can lead to inefficiencies, security breaches, and regulatory compliance issues, negatively affecting overall performance (Gbenga & Fasoro, 2023). This study will explore the role of IT governance in ensuring that banks in Kano State optimize their IT systems to improve organizational performance and overcome the challenges they face in this regard.
Objectives of the Study
1. To examine the role of IT governance in enhancing the performance of banks in Kano State.
2. To evaluate how IT governance frameworks impact the efficiency and security of banking operations in Kano State.
3. To assess the relationship between IT governance practices and customer satisfaction in banks in Kano State.
Research Questions
1. How does IT governance influence the performance of banks in Kano State?
2. What are the key components of IT governance that impact banking operations in Kano State?
3. How does IT governance contribute to customer satisfaction in banks in Kano State?
Research Hypotheses
1. H₁: IT governance significantly enhances the performance of banks in Kano State.
2. H₂: IT governance frameworks improve the efficiency and security of banking operations in Kano State.
3. H₃: There is a significant relationship between IT governance practices and customer satisfaction in banks in Kano State.
Scope and Limitations of the Study
The study will focus on banks in Kano State, examining their IT governance frameworks and the impact on organizational performance. Data will be gathered from bank employees, IT managers, and customers. The study may be limited by the availability of respondents and the variation in IT governance practices among different banks.
Definitions of Terms
• IT Governance: The processes, structures, and relationships that ensure the effective and efficient use of IT in enabling an organization to achieve its goals.
• Organizational Performance: The effectiveness with which an organization meets its strategic objectives, including financial performance, operational efficiency, and customer satisfaction.
• Banking Operations: The day-to-day activities and processes that banks engage in to provide financial services to customers
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